STORE - FREQUENTLY ASKED QUESTIONS
To help you better understand the subscription process, and to allay any fears you have about purchasing magazines or merchandise online, we've provided answers below to some common questions:
» What is a subscription?
A subscription is a service we provide which sends you the latest issues of your favourite Lovatts magazines before they appear on the shelves. You just choose which package/s suit you and then we’ll deliver them to your door - post free!
» Why should I subscribe?
- You save money! Discounts apply to all subscriptions. Save the most cash by subscribing here on our website;
- Free postage and handling;
- You receive the magazines before they are available for sale;
- You are guaranteed to receive every issue over the period of time that your subscription is valid – no more missing out in the shops.
» Is it safe to subscribe online?
Yes. Lovatts provides you with full 128-bit SSL browser encryption. This means that your credit card information is fully secured at all times. However, if you still feel unsure about using your credit card online, please contact us and we'll process your subscription manually.
Alternatively, if you're proposing to use PayPal to purchase a Lovatts subscription, you'll receive even more protection with the benefit of additional security measures employed by PayPal. »Read more
» Why do I save money by subscribing online? How much do I save?
» What back issues can I purchase?
Lovatts has a healthy supply of back issues of popular titles available here on our website at reduced prices. If you're reluctant to use the internet, or can't find what you're after, please contact us with your request and we’ll see what we have in stock. Prices are generally 20% off RRP plus postage and handling.
» How can I pay for my subscription?
We accept:
- Visa & Mastercard credit card payments (online or via a print form);
- Cheque or money order (print orders only);
- PayPal Express Checkout
- We are currently setting up our system to accept direct debit payments and are hoping to have it ready to go towards the middle/end of 2009.
Click here to proceed to our store's home page to commence shopping.
» How will Lovatts know which issue to send first?
As a general rule, we would always start each new subscription with the next magazine to go on sale as you may have already purchased the current issue – unless of course you specifically request otherwise.
» Where are the magazines sent from?
All subscribers’ magazines are sent hot off the press from our printer – McPherson’s Printing Group – in Melbourne, Australia. Lovatts take responsibility for any problems so please contact us directly.
» What happens if my magazines don’t turn up when they’re meant to?
Very rarely your magazine may go missing in the post on its way to you. If you think this may have happened, please don’t hesitate to give our subscriptions department a call on our free call number (Australia: 1800 254 199, New Zealand: 0800 254 177 ) or email us and we’ll fix the problem immediately.
» What if I want to cancel my subscription?
Please call Shelley on 0800 254 177 or contact us to find out if there is any amount to be refunded. Refunds are made via either cheque or credit card reimbursement.
» How will I know if I’m a winner in the bi-monthly subscriber draw?
